Zoeys Gone Bandanas gladly accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a Canadian address for a store credit. You must contact us and initiate the return within 14 days of the date ordered.
RETURN PROCESS:
1. Initiate a Return
2. Customer will be responsible for cost of return shipping. Original shipping costs are non-refundable.
3. Items must be in perfect condition to be accepted for return. Never worn or stained. Original tags must still be attached.
4. Once we receive your return and inspect the item(s), we will refund the purchase amount to a store credit sent to your order's email address. If the item does not pass return inspection you will not receive a refund.
5. Please allow up to two weeks for your return to be processed.
FINAL SALE RESTRICTIONS:
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
· Personalized (If you select a bandana that includes personalization, but choose to leave it blank, this item is still NOT eligible for return.)
· ALL embroidered items
· Boxes (mystery, grab bags, exclusive, monthly…)
· Altered items (such as adding a seam or name)
· Dog Bandanas that allow you to choose the fabric color or writing color
· Items purchased during a holiday/seasonal sale (including but not limited to Memorial Day Sale, Christmas In July, Dog Deals of Christmas, Black Friday, End Of Year Sale…)
· Monogrammed
· Custom Orders
· Doorbusters
· Subscription Items & Boxes (includes box add-on items)
· Gift Cards
· Items Marked Final Sale or Under Our Sale Tab
· Orders paid with using AfterPay or Sezzle or any order checked out on Facebook or Instagram
PLEASE NOTE: ORDERS CANNOT BE CHANGED, MODIFIED, OR CANCELED AFTER CHECKOUT.
DEFECTIVE ITEM PROCESS:
1. If you have received a defective item, please contact customer service within 3 DAYS to inform us of the issue.
2. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement.
3. You must include a photo of the damage/defect with your email.​​​